KLM OFFERS INSPIRATION WITH TRAVEL GUIDE ON AMAZON ALEXA

Written by Ben

June 27, 2019

Starting June 26, all Alexa users will be able to go in search of the KLM destination best suited to their wishes. KLM’s Travel Guide offers inspiration as well as personal advice in terms of flight duration, budget, travel dates and specifications, such as a “city trip” or “beach holiday”. Based on this information, KLM suggests the destination that best fulfils the passenger’s wishes, along with the ticket price and a short description. This KLM service will be available on all speakers running the Alexa operating system, with or without a screen.

The Dutch pioneering spirit that is so characteristic of KLM is reflected in our use of innovative technology, such as voice-activated systems. The technology itself is not of prime importance, but rather the extent to which it makes life easier for our passengers before, during and after their flight. By experimenting with the possibilities, KLM aims to remain an innovative leader offering the very best passenger experience.

KLM previously launched a travel guide on Google Home, which helps people find a suitable holiday destination. The guide includes a departure planner that lets users know when it is time to head to the airport. Customers can use Google Home to find and book flights, but also to get customized advice on what they should pack, based on their KLM destination, the duration of their trip and local weather forecasts.

KLM ON SOCIAL MEDIA

KLM has been a pioneer in social media services and campaigns since 2009. We have more than 28 million friends and followers on a variety of social media. Through these channels, KLM receives more than 180,000 messages a week, 35,000 of which are questions or comments. The world’s largest social media team, consisting of 360 service staff, responds to the messages personally. KLM offers customers support 24/7 on WhatsApp, Facebook Messenger, Twitter, WeChat, and KakaoTalk in Dutch, English, German, Spanish, Portuguese, Italian, French, Chinese, Japanese, and Korean. KLM was the world’s first airline to offer its customers flight documents and status updates via WhatsApp, Messenger, and Twitter. What’s more, it was the first western airline to use the Chinese social media channel WeChat.

###

About KLM

For 100 years, KLM has been a pioneer in the airline industry and is the oldest airline to still be operating under its original name. KLM aims to be the most customer-focused, innovative and efficient airline in Europe, offering reliable service and top-quality products.

KLM carried a record 34.1 million passengers in 2018, offering its passengers direct flights to 162 destinations with a modern fleet of more than 214 aircraft. The airline employs a workforce of more 33,000 people worldwide. The KLM network connects the Netherlands with all of the world’s key economic regions and is a powerful engine driving the Netherlands’ economy. KLM will be the first airline in the world celebrating its one hundred anniversary.

For more information about KLM, please visit KLM.comKLM NewsroomFacebookTwitter and the KLM Blog.

Related Articles

VIZIO Transforms 4K, Full HD, HD TV Lineup, Adds 86” 4K Model

VIZIO Transforms 4K, Full HD, HD TV Lineup, Adds 86” 4K Model

VIZIO (NYSE: VZIO) is debuting a new look for its 2024 Smart TV lineup. The recently refreshed brand identity goes beyond the brand-new Home Screen design, the “Watch Us” 360 campaign, and updated color palette. VIZIO is extending this refresh...

Check out our Amazon Store

Lookin in our Amazon Store and pick up the items we review and talk about (if you purchase something from our store, we earn a small comission)

Join Our Newsletter

Click below and never miss a thing