Amidst the pandemic outbreak of COVID-19, there are a lot of uncertainties floating around. At Frontier, we wanted to set your internet worries at ease and let you know we’re committed to keeping you connected, informed, and online.
Frontier’s Measures
Frontier Communications is committed to keeping our customers connected with a stable network when they need it most. We monitor our broadband network 24×7, and are working to implement more capacity to serve increased demand.
As always, Frontier does not have data caps on high-speed internet services, and this will continue through the COVID-19 pandemic. We know how important staying connected is during this unsettling time, so we want you to be able to browse, stream, game, and surf worry-free with unlimited data usage.*
*Other terms and conditions apply, including Frontier’s Acceptable Use Policy and Network Management Policy, and are subject to change without notice.
To keep our broadband service strong, Frontier is monitoring networks 24/7 to maintain a high-performance rate with anticipation for even higher demand in the weeks to follow. With that in mind, Frontier has put into place plans to further increase our capacity.
Frontier is temporarily suspending all in-home installation for the safety of our technicians and customers. For new customers who are still getting set up, equipment will be dropped off at your doorstep after any technical work in your area has been completed.
Afterward, a technician will guide you through the installation steps over the phone while they remain outside. Your technician will stay with you until your service has been installed.
Please note that while Frontier is doing its best to ensure a wide variety of product availability, some products that cannot be installed without entering your home or business are currently unavailable.
Keeping You and Your Family Safe
The growing concern and impact of COVID-19 have the potential to leave your family vulnerable to scammers and phishing schemes. At all times—regardless of a pandemic—Frontier advises you to be vigilant while navigating online communication. The FBI put together a list of types of fraud manifesting since the outbreak. The top four: government impersonators (people claiming they need access to personal information to protect you against virus-related issues), fraudulent cures or offering bogus medical equipment, work-from-home fraud (where they pose as businesses looking for your money), and investment fraud.
TIME magazine points out, “Unfortunately, the spammers and scammers of the world are using the situation to take advantage of people, many of whom may be more vulnerable to their nefarious efforts than usual during these uncertain times.”
The FCC has also seen an increase in phone scammers via text campaigns and emails preying on virus-related fears. Frontier urges its customers to use caution when navigating information you receive about COVID-19 and stick to reliable sources only.
Resources Available
As the situation continues to unfold, Frontier wants to assure its customers there are resources available to you. Online self-service tools are up and running and will be available to you 24/7. There you can set up an account, manage passwords, pay your bill, and sign up for autopay.
If you choose to contact our call center, please note that the wait-time may be longer than usual due to an increase in volume.
For up-to-date information about COVID-19, Frontier urges you to consult the CDC and WHO for the most accurate reports.
As we navigate this time of crisis, Frontier is working to keep you online during social distancing. We are all in this together, and while you keep yourselves healthy, Frontier is here to help keep you connected, entertained, and informed.
