by Ben | Nov 28, 2023 | Press Releases
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact center that enables organizations of all sizes to deliver better customer...
by Ben | Sep 27, 2021 | Press Releases
Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new capabilities for Amazon Connect that improve contact center agent productivity and...
by Ben | Dec 2, 2020 | Press Releases
SEATTLE–(BUSINESS WIRE)–Dec. 1, 2020– Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center...
by Ben | Jul 25, 2020 | Press Releases
SEATTLE–(BUSINESS WIRE)–Jul. 23, 2020– Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by...
by Ben | Dec 4, 2019 | Press Releases
SEATTLE–(BUSINESS WIRE)–Dec. 3, 2019– Today at AWS re:Invent, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact...