Customer Care
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Press Releases
J.D. Power Awards T‑Mobile and Metro by T‑Mobile Top Spots in Customer Care
Putting customers first is in T-Mobile’s DNA, and it shows. Today, J.D. Power announced that for the 11th consecutive time, T-Mobile received the top spot for customer care among mobile network operators (MNOs) in the 2023 U.S. Wireless Customer Care Study — Volume 1. Metro by T-Mobile also ranked #1 out of mobile virtual network operators (MVNOs). This marks T-Mobile’s 25th overall win,…
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Press Releases
T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time
Putting customers first once again propels the Un-carrier to the top. Today, J.D. Power ranked T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers. The study, which evaluates experiences across six service platforms: store, phone,…
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