Genesys

Press Releases

Genesys Announces New Integration with Google Cloud Contact Center AI

SAN FRANCISCO, July 24, 2018 /PRNewswire/ — Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more. Genesys customers, which include 65 of the…