Press Releases Launches the First Conversational CRM Skill for Amazon’s Alexa for Business

REDWOOD CITY, Calif.Nov. 30, 2017 /PRNewswire/ —, the sales experience platform for the intelligent edge, today announced release of the Tact Sales Assistant Skill for Amazon Alexa. Selected as a launch partner for Alexa for Business, the Tact Skill unlocks a conversational and bidirectional interface into the tools that salespeople use every day such as Salesforce, LinkedIn and Microsoft Exchange. will be onstage at Amazon Web Services’ re: invent 2017 in Las Vegas, NV presenting the first certified enterprise CRM sales Skill for Alexa on Thurs., Nov. 30 at 3:40 pm PT at the Launchpad event at AWS Village in the Expo Hall in the Sands Expo Center.

Tact Sales Assistant Skill Unveiled as Alexa’s First Certified CRM Skill
With today’s announcement of Alexa for Business, Amazon unveiled a select group of companies who have created personalized experiences with select Alexa Skills. The Tact Sales Assistant Skill uses Alexa Voice Profiles, providing authentication and personalized experiences when Alexa recognizes the user’s voice.

More Ways to Unlock the New Tact Skill 
The Tact Skill can be set up two different ways. Users can go to the new Alexa for Business App Storeand go through the standard account linking flow. A newer deployment method announced today allows businesses to create private, pre-configured and fully customizable Skills set up to understand company-specific commands and conversations. For enterprises, this allows IT organizations to offer their employees a securely, managed, voice controlled way to access corporate information from systems like Salesforce, Zendesk, LinkedIn, Exchange and more. CEO Joins AWS’ Kevin Crew for On Stage Presentation at re: invent 17
Join the Alexa team as they showcase select Skill developers, including CEO Chuck Ganapathi, who will debut the first conversational CRM Skill for Alexa for Business. The Launchpad session takes place on Thurs., Nov. 30, at 3:40 pm PT at the Sands Expo. The session will be live streamed live on Twitch here.

See how brings CRM to the Intelligent Edge:

Supporting Quote

  • “Edge computing is fundamentally changing the way we interact with machines; from humans having to understand machines, to machines understanding what we need and having the ability to fulfil it,” said Chuck Ganapathi, Founder & CEO of “We’re excited to collaborate with the AWS Alexa team to bring to market a more natural and productive way for salespeople to work. With Tact for Alexa, CRM and other enterprise software now conforms to the user, no longer the other way around.”

Led by former and Siebel executive, Chuck Ganapathi, is on a mission to make enterprise software more human-friendly.’s conversational platform is used by General Electric, Cisco Systems, Medtronic and other Fortune 500 companies to augment the daily seller experience in the field, maximize the value of their CRM investment and transform their sales organizations. Based in Redwood City, Calif., is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures and Microsoft. For more information, visit 


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