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Dell Technologies Research Reveals Digital Readiness of Indian Businesses

NEW DELHIFebruary 16, 2018 /PRNewswire/ —

Indian business leaders forecast the next era of human-machine partnerships and how they intend to prepare 

News summary 

  • New dawn of immense possibility on the horizon: 92% of Indian business leaders expect their workforce and machines will work as integrated teams within the next five years
  • 67% leaders think that automated systems will free up time
  • 96% feel that all employees will be digital experts (comfortable working with and training on new digital technologies)

Full story 

The world is entering the next era of human-machine partnerships with a divided vision of the future, according to global research now available from Dell Technologies. 67% of the 3,800 global business leaders surveyed including 300 Indian business leaders, across 17 countries forecast that automated systems will free up their time, while the other 33% believe otherwise. Similarly, 54% believe they’ll have more job satisfaction in the future by offloading tasks to machines, while 46% disagree. More Indian leaders predict this impact on their work and business, compared to their global counterparts, hence the research suggests Indian businesses are more prepared and less concerned about how to compete.

The quantitative research conducted by Vanson Bourne follows Dell Technologies’ seminal story, ‘Realizing 2030: The Next Era of Human-Machine Partnerships‘. That study forecasted that by 2030, emerging technologies will forge human partnerships with machines that are richer and more immersive than ever before, helping businesses surpass their limitations. Business leaders in the region agree: 92% of respondents expect humans and machines will work as integrated teams within their organization inside of five years.

But leaders are also split by whether the future represents an opportunity or a threat, and torn by the need to mitigate these risks. 1 For instance:

  • 56% say the more one depends upon technology, the more one has to lose in the event of a cyber-attack
  • 57% of business leaders are calling for clear protocols in the event that autonomous machines fail; almost half abstained
  • 56% say computers will need to decipher between good and bad commands; 44% don’t see a need

According to, Rajesh Janey, Managing Director & President, India Enterprise, Dell EMC

We’re entering an era of tectonic digital change. In spite of the multiple challenges faced by businesses to go digital, leaders are united in the belief that they need to transform. It is encouraging to see how Indian leaders believe strongly in the importance of providing customer experiences which are not only holistic, but also engaging. In today’s age of digital uncertainty, it is extremely important for enterprises to prepare for the future, focusing on workforce, security and IT transformation, in order to stay ahead. Through this research we aim to provide meaningful insights to business leaders to empower them with the ability to predict and plan for the digital future.”

Also sharing his views, Alok Ohrie, Managing Director & President, India Commercial, Dell EMC

We are at the horizon of an amazing digital future which is going to open newer and better business possibilities. As our dependence on machines increases, it is becoming imperative for businesses to plan and equip themselves for a collaborative human-machine future. This research is primarily aimed at helping customers and other businesses better envision the future and uncover peer advice on how to transform and succeed. A truly mutually beneficial partnership is on the cards – if businesses prepare accordingly.”

Given the promise of monumental change-fuelled by exponentially increasing data and the applications, processing power and connectivity to harness it-64% speculate that schools will need to teach how to learn rather than what to learn to prepare students for jobs that don’t yet exist. This thinking corroborates IFTF’s forecast that 85% of jobs that will exist in 2030 haven’t been invented yet.

Beset by barriers 

Furthermore, many businesses aren’t moving fast enough, and going deep enough, to overcome common barriers to operating as a successful digital business. Only 30% of businesses believe they are leading the way by ingraining digital in all they do. 35 percent don’t know whether they’ll be able to compete over the next decade, and about 40% of businesses are struggling to keep-up with the pace of change.

Main barriers to becoming a successful digital business in 2030 and beyond in APJ:

  1. Lack of workforce readiness: 69%
  2. Technology Constraints: 65%
  3. Lack of digital vision & strategy: 64%
  4. Times and money constraints: 36%
  5. Law and regulations: 33%


Unified by the need to transform 

Leaders may be divided in their view of the future and facing barriers to change, but they’re united in the need to transform. In fact, the vast majority of businesses believe they’ll be well on their way to transforming within five years, despite the challenges they face.

Likely to achieve within five years:

  • Workforce will be more cybersecurity savvy: 98%
  • Complete their transition to a software-defined business: 98%
  • Have effective cybersecurity defences in place: 97%
  • Deliver their product offering as a service: 96%
  • R&D will drive their organization forward: 96%
  • All employees will be digital experts (comfortable working with and training on new digital technologies): 96%
  • Delivering hyper-connected customer experiences with virtual reality (VR): 94%
  • Using AI to pre-empt customer demands: 93%

Additional resources 

About the Study 

The research was commissioned by Dell Technologies and undertaken by Vanson Bourne, an independent research company, completed in June to August 2017 with 3,800 business leaders from mid-size to large enterprises across 17 countries including ANZ, China, India, Japan and Singapore. The respondents were drawn from 12 industries and key functions impacting the customer experience (from business owners to decision-makers in IT, marketing, customer service, R&D and finance, etc.). The research explores the changing relationship between technology and people, emerging technologies’ impact on business and the way they work and how business leaders and CIOs plan to succeed over the next 10 to 15 years.

About Vanson Bourne 

Vanson Bourne is an independent specialist in market research for the technology sector. Its reputation for robust and credible research-based analysis is founded upon rigorous research principles and an ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit

About Dell Technologies   

Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. The company services customers of all sizes across 180 countries – ranging from 98% of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.

Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

1 Business leaders are divided by what the shift into the next era will mean for them, their business and even the world at large.

2  Below tables showcase business leaders’ forecast for the future, and how they are divided about technologies’ upcoming impact on our lives, work and business in general:

Global Research Data 

Our Lives 

    Forecast                                                                Agree Disagree
    Automated systems will free-up our time                                  50%    50%
    People will take care of themselves better with healthcare tracking
    devices                                                                  46%    54%
    People will absorb and manage information in completely different ways   54%    46%
    Smart machines will work as admins in our lives - connecting our lives
    to highly personalized goods and services                                43%    57%
    It will be harder to disconnect from technology                          42%    58%


Our Work 

    Forecast                                                                Agree Disagree
    Clear protocols will be need to be established if autonomous machines
    fail                                                                     50%    50%
    The more we depend upon technology, the more we'll have to lose in the
    event of a cyber-attack                                                  48%    52%
    Computers will need to be able to decipher between good and bad
    commands                                                                 45%    55%
    We'll be part of a globally connected, remote workforce                  49%    51%
    Technology will connect the right person to the right task, at the
    right time                                                               41%    59%


Our Business   

    Forecast                                                                Agree Disagree
    We'll be more productive by collaborating more                           49%    51%
    We'll have more job satisfaction by offloading the tasks that we don't
    want to do to intelligent machines                                       42%    58%
    Schools will need to teach how to learn rather than what to learn to
    prepare students for jobs that don't exist yet                           56%    44%
    We'll learn on the job with AR                                           46%    54%
    Not sure what the next 10-15 years will look like for their industry,
    let alone their employees                                                50%    49%


Show More


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