PSAP
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Press Releases
How emergency communications leaders are thinking about AI
Across the conversations we have with 9-1-1 call centers around the country, one question keeps surfacing: How do we help call takers and dispatchers keep up with growing demands without adding more complexity to a process that must be as efficient as possible? Like most industries, artificial intelligence tools are becoming a major part of the conversation. But the question…
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Press Releases
Motorola Solutions Bolsters 911 Capacity and Accelerates Emergency Response with Hyper Acquisition and New Agentic Assist Agents
Motorola Solutions (NYSE: MSI) today announced that it has acquired HyperYou, Inc. (Hyper), a leader in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions’ use of agentic AI across its Command Center portfolio and mission-critical AI, Assist. The company also plans to roll out additional specialized AI agents that…
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Press Releases
Keeping 9-1-1 Connected as Networks Evolve: How T9-1-1 Bridges the Gap for PSAPs
If you dial 9-1-1, you expect someone to answer—no matter what. That’s a promise public safety teams make to every community, and it’s a promise that technology must keep too. But as we upgrade our nation’s communication networks from legacy infrastructure to modern fiber and wireless, there’s a challenge many people don’t see: some Public Safety Answering Points (PSAPs) –…
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Press Releases
Motorola Solutions and Google Let Android Users Share Live Video with 911 in Seconds
Motorola Solutions (NYSE: MSI) and Google today announced a new innovation in emergency response: Android users can now share live video with 911 call handlers within seconds of connecting the call. Motorola Solutions’ 911 command center software – which is used by approximately 60% of North America’s public safety answering points (PSAPs) – now integrates with Google’s Android Emergency Live Video,…
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Public Safety
Motorola Solutions Introduces Hybrid Cloud Call Handling Offer to Drive 911 Response Speed and Resiliency
Motorola Solutions (NYSE: MSI) today announced VESTA Hybrid, a new offer that unifies the power of Assist AI, advanced Radius Mapping and cyber resilience with VESTA 911 call handling software for Public Safety Answering Points (PSAPs) across the U.S. “911 is a service our communities expect to always be just one call away, and VESTA Hybrid is designed to accelerate the modernization of 911,” said…
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Public Safety
Motorola Solutions Forms Strategic Alliances with BRINC and SkySafe for Drone as First Responder and Drone Detection for Public Safety
Motorola Solutions (NYSE: MSI) today announced its investments in BRINC and SkySafe, forming strategic alliances to integrate Drone as First Responder (DFR) and drone detection technologies into its 911 command center solution, CommandCentral, and expand the companies’ go-to-market opportunities. With more than 60% of North America’s public safety answering points (PSAP) already relying on Motorola Solutions’ 911 command center software, this collective U.S.-made offering…
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Press Releases
Arizona Selects Motorola Solutions’ Rave Alert As State Emergency Notification System
Motorola Solutions (NYSE: MSI) today announced that the state of Arizona has selected Rave Alert to enable emergency notification and reverse 9-1-1 alerting in its 81 public safety answering points (PSAPs). With the cloud-based tool, each 9-1-1 center in the state can now send mass communications to residents and state employees via email, text message, desktop pop-ups, digital signage, social media and landline…
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Press Releases
NGA delivers the 1st ever live Next Generation 9-1-1 Call in West Virginia
NGA 911, L.L.C. (NGA) a global leader in Next Generation 9-1-1 (NG9-1-1) solutions successfully delivered the first NG9-1-1 call in the State of West Virginia this week. Plagued by legacy 9-1-1 call failures, the realization of Next Generation 9-1-1 could not come soon enough. NGA, working closely with the Logan County Emergency Operations Center, deployed its end-to-end “carrier to PSAP” solution, including the Next Generation Core…
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Press Releases
Public Safety Agencies Invest in Motorola Solutions’ Software Suite to Help Save Seconds and Save Lives
CHICAGO — October 30, 2020 — Motorola Solutions (NYSE: MSI) created its public safety software suite, CommandCentral, with a simple goal: to create safer communities by modernizing the software public safety uses to run their mission-critical operations. This week, the company welcomed public safety professionals from across North America to its annual software customer conference, the 2020 Virtual Summit. Attendance at this year’s Summit…
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Press Releases
Montgomery County Transforms 911 Communications With AT&T
MONTGOMERY COUNTY, Md., Aug. 23, 2018 /PRNewswire/ — Montgomery County is transforming its 911 communications with AT&T* ESInet™. The county recently joined others in the National Capital Region and selected the service from AT&T. The solution gives 911 call takers enhanced tools to speed their responsiveness and boost reliability to those in emergencies. AT&T ESInet brings a smarter way to deliver 911 calls. Built on…
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