LOS ANGELES, Jan. 9, 2019 /PRNewswire/ — RemotePC, a remote access solution by IDrive Online Backup, has released a new On-Demand remote support solution, RemotePC HelpDesk.
RemotePC HelpDesk is a great solution for MSPs and IT specialists to simplify support and have hands-on access to the devices they’re supporting, while being able to handle multiple support requests simultaneously.
HelpDesk allows users to equip their technicians with uninterrupted remote support to assist in better analyzing and understanding technical support queries.
With a HelpDesk account, administrators have the ability to manage and monitor all service requests and manage their technicians from a single dashboard.
From this centralized web console, admins are able to:
- Manage Technicians – add/remove technicians, set roles, and assign service requests
- Utilize Service Queue – create service requests and assign them to technicians
- Monitor Status – stay up-to-date on the status of service requests and technician workload
- View Logs and Reports – track support sessions with detailed remote access and web activity logs
With a simple user interface, HelpDesk is easily implemented and works seamlessly with the user’s current workflow. Users will still be able to utilize core RemotePC remote access features such as File Transfer, Remote Printing, Cross-Platform Access, and much more.
RemotePC HelpDesk starts at $49.50 (90% off first year, $499.50 thereafter) for unlimited technicians.
About IDrive
IDrive Inc. is a privately held company specializing in cloud storage, online backup, file sharing, remote access, compliance and related technologies. Core services include IDrive®, RemotePC™ and IBackup. The company’s services help over 3 million customers back up over 100 Petabytes of data.
SOURCE IDrive Inc.